Shipping policy
Thank you for purchasing from Levent Akkaya. We are a Dutch online clothing retailer based in Dordrecht, offering a range of affordable everyday apparel for our customers. Our warehouse follows standardized packing procedures, and every garment is folded, wrapped in a protective poly-bag and placed in a sturdy outer carton to reduce creasing, soiling and transit damage. The sections below explain how we handle your order after payment, the estimated delivery time, and the steps to take if a parcel is delayed, lost or arrives damaged.
1. Order Processing Time
Once your payment has been verified and cleared, our warehouse team begins order validation, garment inspection and protective packing. This process is completed within 1 to 7 business days. Our warehouse is closed on Dutch weekends and public holidays, so no order processing or dispatch takes place on those days. During peak sales periods, seasonal promotions or unexpected order surges, the processing time may be extended slightly beyond the standard window. If a significant delay affects your order, we will send an official email with a revised estimated dispatch date so that you are kept informed and know when to expect your parcel to leave our warehouse.
2. Shipping Rates and Delivery Estimates
Shipping charges are calculated based on parcel weight, package dimensions and the destination country. All logistics costs are displayed clearly on the checkout page before payment is completed, with no hidden fees added afterwards. All clothing orders are shipped via standard international logistics, with an estimated delivery time of 15 business days from the date of dispatch. This estimate depends on actual carrier conditions and is not a guaranteed delivery date. The quoted timeframe is provided as a reference only. Real delivery progress may be affected by carrier backlogs, customs inspection efficiency at the destination, extreme weather, regional transport restrictions and public holidays in the receiving country.
3. Shipment Confirmation and Order Tracking
After our logistics partner collects your sealed parcel from our warehouse, our system automatically sends a shipment confirmation email to the address you provided at checkout. This email contains your unique tracking number and a direct link to the official tracking portal. Tracking data requires cross-platform synchronization, so it typically takes 24 to 48 hours after dispatch before the first tracking updates become visible online. If the tracking status fails to refresh normally or remains unchanged for an extended period, please contact our support team. We will then request a manual trace from the carrier to locate your parcel and follow up on the progress.
4. Incorrect Address Disclaimer
Customers are responsible for entering accurate, complete and valid recipient details, including street address, postal code and a reachable phone number, during checkout. We recommend reviewing all delivery information carefully before submitting your order. Levent Akkaya does not accept liability for misrouted deliveries, failed delivery attempts or lost parcels caused by incorrect or incomplete address information provided by the buyer. If a parcel is returned to our warehouse due to an address error, the customer is responsible for all return and reshipment costs. We are unable to cover these charges, as the error originated from the information entered at the time of purchase.
5. Lost or Damaged Packages
If your clothing parcel goes missing or becomes untraceable during cross-border transit, please submit a logistics investigation request to our customer service within 2 days after the expected delivery date. We will open a formal trace case with the carrier and follow up on your behalf.
Garments may be exposed to folding pressure, scuffing or outer-package damage during long-distance shipping. Upon receiving your parcel, please open it promptly and inspect the contents. If any item arrives torn, stained, misshapen or defective, take clear photos of both the damaged garment and the original outer packaging within 24 hours of delivery. Our team will review the evidence and resolve the after-sales issue as quickly as possible.
Garments may be exposed to folding pressure, scuffing or outer-package damage during long-distance shipping. Upon receiving your parcel, please open it promptly and inspect the contents. If any item arrives torn, stained, misshapen or defective, take clear photos of both the damaged garment and the original outer packaging within 24 hours of delivery. Our team will review the evidence and resolve the after-sales issue as quickly as possible.
6. Apparel Care and Usage Notice
Each garment comes with an attached care label that lists recommended wash temperature, drying method, ironing guidance and storage conditions tailored to its fabric. We advise customers to follow these instructions to maintain the fit, color and condition of their clothing over time. We disclaim liability for fabric shrinkage, color fading, seam splitting, pilling or other deterioration caused by improper washing, high-heat drying, bleaching, unauthorized alterations or long-term storage in damp, dusty or poorly ventilated environments. Our responsibility is limited to manufacturing defects visible at delivery, not damage resulting from how the garment is used or maintained after purchase.
7. International Shipping and Customs Notice
We provide cross-border shipping for all clothing items in our store. Parcels sent to international destinations may be subject to import duties, customs clearance fees and other regulatory charges imposed by the customs authority of the destination country, in accordance with local trade laws. All customs-related expenses are borne by the parcel recipient. These charges are not included in the product price or the basic shipping fee displayed at checkout. We cannot be held responsible for parcel detention, forced returns or related losses caused by the buyer's failure to comply with local import declaration rules or to pay applicable duties within the required timeframe.
8. Contact Information
If you have any questions about shipping regulations, parcel status or delivery-related after-sales matters, please contact us through the official channels below. Our customer service team is available on business days and aims to respond to every inquiry within two business days. Kindly include your order number in any email so that we can locate your purchase quickly and handle your request efficiently. For urgent concerns about a parcel already in transit, a phone call is the fastest way to speak directly with a staff member. For general questions about this shipping policy, email is also suitable, and we will be glad to assist you.
Trade Name: Levent Akkaya
Phone Number: +31 6 23216542
Email: service@leventakkaya.shop
Physical Address: Blaauwweg, 3328 XH Dordrecht, Netherlands
Phone Number: +31 6 23216542
Email: service@leventakkaya.shop
Physical Address: Blaauwweg, 3328 XH Dordrecht, Netherlands